EUTF Member Satisfaction Survey – Hawaii Mainland Administrators

Member Satisfaction Survey

2023 - 2024 Plan Year

Thank you for participating in our annual EUTF Member Satisfaction Survey. We appreciate the time and feedback from everyone who participated and will continue to provide top-notch service for the EUTF members.

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1. Overall satisfaction with Verdegard, formerly known as HMA?

Very Satisfied	Satisfied	Neutral	Unsatisfied	Very Unsatisfied
1. Overall Satisfaction with HMA? Very Satisfied	1. Overall Satisfaction with HMA? Satisfied	1. Overall Satisfaction with HMA? Neutral	1. Overall Satisfaction with HMA? Unsatisfied	1. Overall Satisfaction with HMA? Very Unsatisfied

2. Level of satisfaction regarding the reimbursement of claims?

Very Satisfied	Satisfied	Neutral	Unsatisfied	Very Unsatisfied
1. Overall Satisfaction with HMA? Very Satisfied	1. Overall Satisfaction with HMA? Satisfied	1. Overall Satisfaction with HMA? Neutral	1. Overall Satisfaction with HMA? Unsatisfied	1. Overall Satisfaction with HMA? Very Unsatisfied

3. Level of satisfaction regarding Verdegard's Explanation of Benefits (EOB)?

Very Satisfied	Satisfied	Neutral	Unsatisfied	Very Unsatisfied
1. Overall Satisfaction with HMA? Very Satisfied	1. Overall Satisfaction with HMA? Satisfied	1. Overall Satisfaction with HMA? Neutral	1. Overall Satisfaction with HMA? Unsatisfied	1. Overall Satisfaction with HMA? Very Unsatisfied

4. Have you called the Verdegard Customer Service Department?

If Yes, please answer questions 4a, 4b, and 4c. If No, please proceed to question 5.

4a. Why did you contact Customer Service?

Claims Questions
Benefits Questions
Annual Maximum Benefit
Other

4b. Did you reach a representative easily?

4c. Overall experience with Verdegard's Customer Service?

Satisfied
Neutral
Dissatisfied

5. Have you visited our EUTF landing page (hma-hi.com/EUTF or verdegard-hi.com/EUTF)?

If Yes, please answer questions 5a and 5b.

5a. Did you find the information helpful?

5b. Level of satisfaction regarding the online claims submission feature?

Satisfied
Unsatisfied
Never Submitted a Claim

SECTION 2: Member Information

This section is optional and not required for submission. However, to be entered into the gift card drawing this section is required.

Name

First

Last

Phone

Comments

Please provide any additional comments or information